Eligibility: Returns are accepted within 30 days of delivery. Items must be unopened, unused, and in their original packaging to qualify.
Non-Returnable Items: For health and safety reasons, opened or used nutritional products cannot be returned unless defective or damaged upon arrival.
Return Process:
Contact our support team at [support@skinever.com] with your order number and reason for return.
Our team will provide return instructions and a return authorization if eligible.
Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.
Refunds: Once your return is received and inspected, refunds will be issued to the original payment method within 5–7 business days.
Exchanges: Defective, damaged, or incorrect items will be replaced at no additional cost.
Final Sale Items: Promotional or clearance products may not be eligible for return. Please check product descriptions before purchase.
Processing Time: All orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).
Shipping Methods & Timeframes:
Standard Shipping: 7–12 business days (depending on destination).
Fast Shipping: 5–7 business days (where available).
Order Tracking: A shipping confirmation email with a tracking number will be sent once your order has been dispatched.
Shipping Charges: Calculated at checkout unless a free shipping promotion applies.
Free Shipping: Complimentary standard shipping is offered on orders over 2 items (eligible regions only).
Free worldwide shipping
Free returns
Carbon neutral
Secure payments
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Our formula is made with gentle and skin-friendly ingredients and is generally considered safe for daily skincare use. However, every individual’s skin condition is different, especially during pregnancy. We recommend performing a patch test before first use or consulting with your healthcare professional if you have any concerns.
Yes, extract from the Centella Asiatica plant is the only ingredient in our ampoule.Centella Asiatica extract consists of the following the natural
components.Asiaticoside, centelloside, madecassoside, asiatic acid, volatile oils, flavonoids. tanninsphytosterols, amino acids, sugars, centellin (6-acetoxy-trideca-1,7-dien-4-yn-3-0l),asiaticin (p-benzoyloxy methyl-butyl benzoate), centellicin (1-(2'3'-dihydroxypropyl)-2en-3-methyl-6-hydroxy-9-yn-undecanoate).
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