Processing Time: All orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).

Shipping Methods & Timeframes:

• Standard Shipping: 7–12 business days (depending on destination).

• Fast Shipping: 5–7 business days (where available).

Order Tracking: A shipping confirmation email with a tracking number will be sent once your order has been dispatched.

Shipping Charges: Calculated at checkout unless a free shipping promotion applies.

Free Shipping: Complimentary standard shipping is offered on orders over 2 items (eligible regions only).

Eligibility: Returns are accepted within 30 days of delivery. Items must be unopened, unused, and in their original packaging to qualify.

Non-Returnable Items: For health and safety reasons, opened or used nutritional products cannot be returned unless defective or damaged upon arrival.

Return Process:

1. Contact our support team at [support@skinever.com] with your order number and reason for return.

2. Our team will provide return instructions and a return authorization if eligible.

3. Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.

Refunds: Once your return is received and inspected, refunds will be issued to the original payment method within 5–7 business days.

Exchanges: Defective, damaged, or incorrect items will be replaced at no additional cost.

Final Sale Items: Promotional or clearance products may not be eligible for return. Please check product descriptions before purchase.