Shipping Policy

At SKlNEVER, we strive to ensure that your shopping experience is as seamless as possible, from placing yourorder to receiving your products. Below, you will find all the details regarding our shipping options and returnpolicy.
Shipping Information
1.Shipping Methods and Delivery Times
We provide the best shipping method to meet your needs. shipping cost and delivery time are calculated atcheckout based on your location.
USA&Canada&Mexico: Estimated delivery time is 5-7 business days.
United States Minor Outlying Islands: Estimated delivery time is 7-10 business days.

2.Order ProcessingOrders are processed and shipped within 13 business days (excluding weekends and holidays) afterconfirmation of payment. You will receive a confirmation email with tracking information once your ordler isshipped.

3.Shipping Restrictions
Currently, we do not ship to PO boxes, APO/FPO addresses, or certain remote areas. Please ensure your shippingaddress is valid and correct to avoid delays in processing.

Returns & Exchanges
At SKINEVER, your satisfaction is our priority. lf you're not completely happy with your purchase, we're here toassist you.

1.Return Eligibility
We accept returns or exchanges of unused, unopened, and undamaged products within 7 days of the purchasedate, providled the item is in its original condition and packaging. To initiate a return or exchange, the followingconditions must be met.
ltems must be returned within 7 days from the date you received your orderThe product(s) must be unused, unopened, and in their original packaging
Proof of purchase (order number or receipt)is required

2.How to Return an ltem
To initiate a return or exchange, please follow these steps

1. Contact Us: Email our customer service team with your order number, theitem(s) you wish to return, and the reason for the retumn or exchange.
2. Approval: Once we've reviewed your request, we will provide instructions on how to return theitem.
   
   

3.Refunds
Refunds will be processed to the original payment method within 7-10 business days once the returned item isreceived and inspected, Please note that shipping fees are non-refundable.
If your return is approved, you wil receive a confirmation email with refund detais. Depending on your financialinstitution, it may take a few additional business days for the refund to appear on your account.

4.Exchanges
If you wish to exchange a product for a different item, please follow the same steps as for returns. Exchanges aresubject to product availability. lf the item you wish to exchange is unavailable, we wil issue a refund instead.

5.Damaged, Defective,orIncorrect ltems
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We wil gladly replace or refund the item at no additional cost to you. Please provide us with the folowinginformation:
Order number
A description of the issue
Photos of the damaged or incorrect item
Once verified, we will arrange for a replacement or a refund